1. What is your job description at Red Oak?

As a Sr. Account Manager, I’m the go-to person for my customers. I manage the day-to-day operations of my portfolio and build strong customer relationships through proactive engagement to meet their inventory needs. I partner with different teams to mitigate risk, improve processes, and deliver effective solutions while providing a high level of customer service. I also help train team members in the Operations department.

2. Give us your professional bio in 4–5 sentences.

I began my career at ADESA Atlanta Auto Auction in the Fleet department before transitioning into used car floorplanning with AFC. I then moved into wholesale automotive lending, joining Volkswagen Credit, which led me to wholesale lending with Yamaha Motor Finance. In 2024, I joined the Operations team at Red Oak, where I continue building on my experience in inventory finance and customer service.

3. Give us a personal bio in 4–5 sentences.

I grew up in Georgia and am very close with my family. You’ll often find me trying out new recipes in the kitchen or going to concerts. The last concert I attended was Bruno Mars. I also enjoy discovering fun new places around Atlanta.

4. What made you decide to work at Red Oak?

I learned about Red Oak through previous colleagues who were already working here, and they spoke highly of the company. I appreciated the entrepreneurial spirit and the fact that my opinions would be taken seriously. I was also drawn to Red Oak’s dedication to providing a high level of service and customized solutions that meet each customer’s individual needs.

5. Where do you see Red Oak in 5 years?

I see Red Oak becoming an even stronger inventory finance provider while expanding into additional asset classes. I also see the company continuing to prioritize the customer experience.

6. What traits do you look for when working at a company?

Valuing employees, integrity, collaboration, and a commitment to continuous improvement.

7. How do you want to be known professionally?

I would like to be known as a trusted advisor who provides exceptional customer experiences while contributing to the company’s goals and success.

8. How would you like Red Oak to be known professionally?

I want Red Oak to be known for its ability to deliver customized financing solutions that help grow our customers’ businesses. We have such an experienced team that is committed to building long-lasting relationships. I hope Red Oak is seen as a trusted partner that consistently exceeds expectations.

9. Describe the culture of Red Oak.

Collaboration is a priority. We focus on building and maintaining strong relationships, valuing employees’ ideas, and supporting employee development. There is a strong commitment to both employee and customer success.

10. Tell us how you have personally excelled at Red Oak.

I’ve had the opportunity to work closely with Sales, Credit, and outside vendors to provide solutions and improve operational efficiency. I’ve been actively involved in developing standard operating procedures and training materials that support the growth of the Account Management team. I’ve also contributed to reporting enhancements and process improvements that help reduce bottlenecks. Most importantly, I’ve built trust with customers and internal teams by being proactive and delivering high-quality customer service.

11. Tell us a fun fact about yourself (not work-related).

I was the marching band color guard captain in high school.

12. What three things can’t you live without? (not work-related)

Family, music, and peanut butter.

13. What one word describes you best?

Caring.